Privacy Policy
This Privacy Policy explains how DrawLand collects, uses, stores, and protects your personal information when you use our website and services. We are committed to protecting your privacy and handling your data responsibly.
Information We Collect
Personal Information
When you create an account or use our services, we may collect personal information such as your name, email address, phone number, date of birth, and address. This information is necessary to provide our services and ensure compliance with Australian gaming regulations.
Usage Information
We automatically collect information about how you interact with our website, including pages visited, time spent on the site, browser type, device information, and IP address. This helps us improve our services and user experience.
Location Data
With your consent, we may collect location information to help you find nearby lottery retailers and provide location-based services. You can control this through your device settings.
Communications
When you contact us through email, phone, or our contact forms, we collect and store the information you provide to respond to your inquiries and improve our customer service.
How We Use Your Information
Service Provision: We use your information to provide our lottery information services, maintain your account, process your requests, and deliver the features you've requested.
Communication: We may use your contact information to send you service-related notifications, respond to your inquiries, and provide customer support. With your consent, we may also send promotional communications.
Improvement & Analytics: We analyze usage patterns and user feedback to improve our website, develop new features, and enhance the overall user experience.
Legal Compliance: We may use your information to comply with applicable laws, regulations, and industry standards, including responsible gaming requirements in Australia.
Security & Fraud Prevention: We use information to protect our platform, detect and prevent fraud, and ensure the security of our services and users.
Information Protection & Sharing
Data Security: We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.
Third-Party Services: We may share information with trusted service providers who assist us in operating our website and providing services. These providers are contractually bound to protect your information and use it only for specified purposes.
Legal Requirements: We may disclose your information when required by law, to comply with legal processes, to protect our rights and property, or to ensure the safety of our users and the public.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.
No Sale of Personal Data: We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Your Rights & Choices
Access & Correction: Under Australian privacy laws, you have the right to access your personal information and request corrections if it's inaccurate or outdated. You can update most information through your account settings.
Data Portability: You can request a copy of your personal information in a commonly used format, allowing you to transfer it to another service if desired.
Deletion Requests: You may request deletion of your personal information, subject to legal requirements and legitimate business needs. Some information may be retained for legal compliance or fraud prevention.
Marketing Communications: You can opt out of promotional emails at any time by clicking the unsubscribe link in our emails or adjusting your account preferences.
Cookies & Tracking: You can control cookies through your browser settings and manage tracking preferences. Please see our Cookie Policy for more details.
Contact for Privacy Matters: For any privacy-related questions, requests, or concerns, please contact our Privacy Officer at [email protected] or through our contact page.
Australian Privacy Principles: This policy is designed to comply with the Australian Privacy Principles under the Privacy Act 1988. If you have concerns about our privacy practices, you may also contact the Office of the Australian Information Commissioner (OAIC).
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes through our website or email.
Last updated: January 2025